• New orders are estimated to take around 8 weeks from receipt of your returned kit to when we post.
• Orders can take up to six months from receipt of both payment and elements. Orders needing to be sent off for engraving and will always take longer, you must promised you've read the terms and conditions if you want to order and the lead times are listed there in details.
  

We update orders by changing their status to organise them. If there are no updates we don't want to disappoint you. When it is ready we will update the account and then add shipping info.

Just Contact Us if you have any trouble loggin in. If you can't see your order, let us know (you may have created a duplicate account).

• Log in here to My Orders to check your order status
• We don't inform clients individually of any order updates. If you haven't received your kit or your returned kit has not been marked received in two weeks, the please get in touch
• We ask clients to please be patient before enquiring about elements received
• Keep your tracking number so you can see for yourself when it's received

You can choose to send your elements or arrange to drop off. Please ensure they are in containers and or secure ziplock bags with your name and order number on them. They can be posted to Harris Wood Creative Studio, PO Box 2, KooWeeRup Vic. 3981. Australia.

Sometimes! Any deadlines for birthdays etc. must be pre-authorised by Kathy by emailing directly on workshop@harriswoodcreativestudio.com.au I will give you dates by which we must receive your order, payment and elements.

You must mention the deadline required spoken to Kathy, on your order comments for it to be guaranteed.

Read the Timeline updates in our T&Cs. If you've missed it or want to order for a wedding etc please discuss your order with us first.

No, sorry. Each piece we make is 100% unique because of the huge variation in the colour and texture of the hair, ashes and cords we are sent. No piece will look alike.

The photos on our website and social media are examples of pieces we have made for clients in the past, our photos are not a menu to choose what you want from. This is explained in the terms and conditions, which you must promise us you've read before we will accept an order.

We usually do send a client a proof photo to see which they prefer. This is to make sure you like the colours before your piece is set in metal (if you have colour or there are variations) and you can.