ORDER TURN AROUND TIMES

1. JEWELLERY

Expect all jewellery making processes to take 8-12 weeks minimum, after the arrival of your inclusions for your jewellery and keepsakes.

Solid Gold Jewellery will take longer as they are created in England as required, and then sent to the Assay Office for hallmarking - but well worth the wait.

If it is possible, (i.e. jewellery already in stock or arrives quickly) I'll try to complete it sooner.

It may be possible to pay a PRIORITY FEE in some situations which I would pass on to my suppliers.

With the greatest respect to you, please don't ask for updates on the ETA before the minimum of 8 weeks at least.  This takes my time away from actually creating the pieces to respond.  I realise receiving your order is a very emotional moment for you & I fully understand but I will complete as soon as is possible, but sometimes my life and my family needs get in the way of me working, and I don't want to feel rushed to complete the items that should have my full attention and focus.  I promise I will do my best for you. 

 

 

2. BOARDS & OTHER ITEMS

Engraved Boards & other items can generally be completed within a week or 2 but it is important that you communicate with me when something is needed by a certain date.

3. CHRISTMAS ORNAMENTS

Christmas Ornaments are generally cut in batches so I often wait for a number of Ornament Orders before cutting.  If you need them quickly or by a certain date for overseas posting for example, please ensure that that is communicated to me AND on your order if possible.

Please trust that I do try to do my best in all things.  I choose to work on my own doing all tasks required to run a business and sometimes my life and my family needs get in the way of me working, and I don't want to feel rushed to complete the items that should have my full attention and focus..  As I get busier I will look to source help but until then please be patient.

Kathy xo